Pattern: Productive Feedback

People are more engaged and creative when they feel comfortable receiving constructive information about their behavior and giving the same in return

Productive Feedback

A team whose main responsibility requires creative or innovative work.

In This Context

People are often blind to their own biases and live in their own bubble without realizing it.During a cloud native transformation, teams that have always worked in a proficient way now are tasked with innovation. They have no experience being creative,so they will keep using past solutions to attempt to solve new problems.Lacking external perspective you will be blind to your own confirmation bias and interpret results to fit your preconceived notions, leading the project to very poor results. At the same time, other people within the organization can clearly see the problems before they happen.


Create a safe environment and simplify ways for people to give feedback—positive,negative, even confrontational—in a constructive way.Facilitate team activities to build personal connections between team members; this helps to create a sense of mutual trust that allows feedback to flow freely.- Offer training or tools to teach people how to give constructive feedback.


Productivity goes up because people can learn and improve their work and behavior,and because they feel seen and appreciated.